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Last updated: October 7, 2025

At Mirelline, your order is our priority.

Each piece is carefully prepared and shipped worldwide with the highest attention to detail and packaging quality.

Order Processing & Production

Orders are processed Monday to Friday (excluding public holidays).
Most items are ready to ship within 1–3 business days after your order is placed.
In rare cases, preparation may take up to 5 business days due to order volume or material availability.
Orders placed after 12:00 (noon) EET are processed the next business day.

Shipping Methods & Carriers

We ship globally using trusted couriers depending on your location.

At checkout, available shipping methods and estimated delivery times will be displayed for your address.

Order Tracking

Once shipped, you will receive an email confirmation with your tracking number.

Please allow up to 24 hours for tracking information to update.

Estimated Delivery Times

Our pieces are crafted and prepared with care before shipping.

Once dispatched, delivery usually takes:

6–10 business days within the UK and most of Europe.
8–12 business days for North America, Australia, and extended parts of Europe.
10–15 business days for other international destinations, including Asia, the Middle East, and South America.

Delivery times are estimates and may vary depending on your location and customs clearance.

Please note that we ship Monday to Friday, excluding weekends and public holidays.

Shipping Fees

Shipping rates are calculated at checkout based on destination and selected service.
Occasionally, we may offer free shipping promotions.
Please double-check your shipping address — Mirelline is not responsible for delays or lost parcels due to incorrect addresses.

Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, and fees, which are not included in the product or shipping price.

The recipient is responsible for all such charges.

Please check your local customs regulations before placing an order.

Failed Deliveries & Returned Packages

If a package is returned due to an incorrect address, non-collection, or refusal to pay customs charges, the customer is responsible for reshipping costs and any related fees.

If the order is canceled, the original shipping fees and return shipping costs will be deducted from the refund.

Lost or Damaged Packages

If your package arrives damaged or you experience a delivery issue, please contact us within 12 hours of delivery and include clear photos of both the package and the item.

We’ll assist in contacting the courier.

Mirelline is not liable for lost, stolen, or delayed shipments after dispatch.

Shipping Restrictions

We do not ship to PO boxes, military addresses, or restricted destinations due to carrier or customs limitations.

If unsure whether we deliver to your location, please contact us before ordering.

Force Majeure

Mirelline is not responsible for delays caused by factors beyond our control — such as natural disasters, strikes, customs delays, or government actions.